How do I create an account?

Creating an FSAS customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. We do not store any debit or credit card information for your security. You can also keep track of your purchases while logged into your account. To create an account, simply enter your information here.

How can I recover/change my password?

If you want to change your password or can't remember it, click on the "Forgot Password" link on the account log in page. You will need to enter the email address associated with your account. After submitting your email, you will be mailed a “reset password” link along with directions to recover or change your password.

How do I update my account information?

You can update your account information by logging into your customer account.

What Methods of Payment are accepted?

Currently, FSAS accepts the following forms of payment: Visa, MasterCard, ______ 

Where can I track my order?

Once your order is shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.

Can I cancel my order?

When an order is placed on FSAS, we begin processing the order immediately to ensure prompt delivery. For this reason, FSAS is unable to cancel or change an order once it has been submitted.

My order shows delivered, where is it?

With the tracking number provided on your shipping confirmation, please contact your local Post Office or UPS (depending on which carrier delivered your order) for any further delivery details. If you are unable to locate it through the carrier, please email FSAS Customer Care at ______.

I received damaged products, what is your return policy?

Defective and/or damaged merchandise must be reported within 14 days of delivery in order to be replaced. Please notify us by email at ______ and send a photo of the damaged goods with a description of what is defective/damaged.

I returned my order, where is my refund?

FSAS will issue a refund within 14 business days of receiving and processing your returned order in our warehouse.

Do you offer gift wrapping services?

FSAS does not currently offer gift wrapping.

Do you accept International Credit Cards?

Yes, for international orders only. Please see more information on checkout.

How long will my package take to arrive?

Orders with standard shipping will take approximately 5 to 10 business days to be delivered.

What are business days?

Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.